OUR TERMS & CONDITIONS

1. THESE TERMS

1.1. What these terms cover: These are the terms and conditions on which we supply goods to you.

1.2. Why you should read them: Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. ABOUT US AND HOW TO CONTACT US

2.1. Who we are? We are Century Plastics Ltd, a company registered in England and Wales. Our company registration number is 02558642, our VAT number is 780467703and our registered office at 37 Broadhurst Gardens, London NW6 3QT. Our sales and customer service office address is at 3 Carriage Drive, Doncaster, DN4 5NT. Our warehouse and trading address is at 5 Boston Road, Heckington, Sleaford NG34 9JD. Our trading name is Century Plastics Ltd T/A The Polycarbonate Store.

2.2. How to contact us for support: You can contact us by calling our office team on 01143570236 or by writing to us at customerservice@theacrylicstore.co.uk

2.3. How to contact for inquiries: You can contact us by calling our office team on 01143570329 or by writing to us at sales@theacrylicstore.co.uk

2.4. How we may contact you: If we need to contact you, we will do so by telephone or by writing to you at the email address provided to us in your order.

3. INTERPRETATION

3.1. “Buyer” means the person who accepts a quotation and/or order for the sale of goods which is subsequently confirmed by the seller in the way of an order confirmation and/or invoice.

3.2. "Goods" means the products or services which the seller is to supply in accordance with these conditions.

3.3. "Conditions" means the standard terms and conditions between buyer and seller for sales set out in this document.

3.4. "Contract" means the agreement for the purchase and sales of goods overseen by these terms and conditions.

3.5. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.6. "Working days" to avoid any confusion, we define “working days” as Monday to Friday excluding weekend and any public holidays.

4. OUR CONTRACT WITH YOU

4.1. How we will accept your order: Our acceptance of your order will take place when we send you an email confirmation of your order, at which point a contract will come into existence between you and us. We will not accept your order until payment for the order has been confirmed. If your email confirmation does not arrive within 24 hours after you have placed your order, please contact us via email for assistance.

4.2. If we cannot accept your order: If we are unable to accept your order, we will inform you of this by contacting the email and/or phone number provided at the time the order was made and we will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the goods.

4.3. Your order number: When your order has been accepted, your order confirmation will assign a unique order number to your purchase. Whenever you contact us regards your order, please provide us with your order number, and have your information to hand.

5. OUR GOODS

5.1. Goods may vary slightly from the website: Subject to where the goods are stated to be sold as complying with a recognised trade or industry standard all descriptions, specifications, drawings and particulars of weights and dimensions submitted by us or otherwise contained in our catalogues, brochures, price lists, quotations and other published matter are approximate only.

5.2. Tolerances: Cutting tolerances apply to all sheet of +/-5mm.

6. YOUR RIGHTS TO MAKE CHANGES

6.1. Amendments: If you wish to make a change to the items you have ordered, please contact us at customerservice@theacrylicstore.co.uk within 24 hours. We will let you know if the amendment is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested amendments and ask you to confirm whether you wish to go ahead with the change.

6.2. When we can’t amend your order: Please be aware however that amendments cannot be made to bespoke, cut-to size sheets that have already been processed by the warehouse and has been cut.

7. PROVIDING THE GOODS

7.1. Delivery information: For detailed delivery information, please see our delivery service information page on our website.

7.2. Self-Collection: If you have requested to collect the goods from our warehouse, you will receive an email and/or telephone call from us to clarify the earliest collection day and time. Collections must take place between our opening days, Monday to Friday (excluding public holidays and weekends). We must have a minimum of 72 hours to process and cut your order, subject to stock and availability.

7.3. Delivery costs: The costs of delivery will be as displayed to you on our website. If these are not visible, please contact our office team by telephone or email.

7.4. When we will provide the goods: We will deliver them to you as soon as reasonably possible and generally within 3–10 working days from the point of order; however, some larger orders and sheet sizes may take up to 14 working days to be delivered. If the goods have not been received in this time, please contact us for further information.

7.5. Accepting delivery: Please remember, upon receipt of your order you must check the goods BEFORE signing the delivery note.

7.5.1. Damages and Discrepancies: If there is any sign of damages, you must sign the delivery note and mark as “Damaged”. You must notify us within 72 hours of receiving the delivery and send us photographic evidence of the damages. If you have any discrepancies against your order e.g., missing items, received wrong colour, this must also be reported within 72 hours of receiving the delivery.

7.5.2. Quantity: Please also check the quantity of items is correct and as stated on the delivery note, if not please mark the delivery note accordingly making specific reference to which item(s) are missing. If goods are signed for as complete and missing item(s) are reported later, you are not covered to make a claim for the missing item(s).

7.6. We will not be liable to you for failures, defects or delays in delivery caused by:

7.6.1. An event which is outside of our reasonable control. If our supply of the goods is delayed by an event outside our control (e.g., if a driver runs out of their driving hours, traffic, breakdown of machinery or vehicle etc), then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received; or

7.6.2. Your provision of incorrect information, such as your delivery address.

7.6.3.If your order is late. We accept no responsibility for any incurred fees for labour, late fees occurred from your customer or any other legally binding arrangements third party to us. We strongly advise not to book jobs, builders, or labourers on site until you have received your order, it is having been cross checked by yourself and in good condition.

7.7. When you become responsible for the goods: The goods will be your responsibility from the time we deliver the goods kerbside to the address you gave us.

7.8. When you own goods: You own the goods once we have received payment in full.

7.9. Storage: We send most goods wrapped in protective packaging to avoid damage during transit. When the delivery has arrived, you will need to remove the outer packaging. DO NOT store plastic goods in direct sunlight. Goods stored in the plastic outer packaging and/or in direct sunlight, particularly in the summer months, can warp making the goods unusable. Goods damaged due to improper storage will not be accepted as ‘damaged’.

7.10. No international delivery: Unfortunately, we do not deliver to addresses outside the UK mainland. You may place an order for goods from outside the UK, but this order must be for delivery to an address in the UK, see our delivery map.

8. CANCELLATION POLICY

8.1. You can request to cancel: Cancellations should be requested in writing to customerservice@theacrylicstore.co.uk. Please provide your name, home address, order number, details of the order and, where available, your phone number.

8.1.1. The buyer should request a copy of our returns and cancellation policy for their review and understanding of our restocking charges.

8.2. When won’t we accept a cancellation: We will not cancel any bespoke, cut-to size items that have already been processed by the office teams and/or cut by the warehouse teams.

8.3. What will we accept as a cancellation: We will accept non-bespoke, cut-to size items such as accessories and ancillary products if these have not been cut or modified third party to us.

8.3.1. When will we accept a cancellation for sheets: If you have purchased “standard sheet sizes” and they are larger than 1m wide x 2.5m long, we will accept your request to cancel. However, this is subject to deductions.

8.4. Refund for cancellations: From the point your cancellation of order request has been accepted and your order is cancelled, we have 14 days to complete the refund in the same payment method the buyer originally paid. Cancellations are subject to deductions and/or additional charges.

9. RETURNS POLICY

9.1. How to request a return: Returns should be requested in writing to customerservice@theacrylicstore.co.uk and we will confirm your eligibility. Please provide your name, home address, order number, details of the order and, where available, your phone number.

9.1.1. The buyer should request a copy of our returns and cancellation policy for their review and understanding of our restocking charges.

9.2. Eligibility: Returns are only applicable for non-bespoke items such as accessories and ancillary products if these have not been cut or modified third party to us. We will not accept any returns for bespoke, cut-to size items. However, if you have purchased “standard sheet sizes” and they are larger than 1m wide x 2.5m long, we will accept your request to return.

9.2.1. For all returns, we must be notified in writing within 7 days of receipt of the goods.

9.2.2. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us that you wish to end the contract.

9.3. Where to send your return: Our warehouse address is 5 Boston Road, Heckington, Sleaford, NG34 9JD.

9.3.1. It is your responsibility to return the items to us in good, unused, saleable condition and in the original packaging. You must either return the goods in person or courier them back to us with tracking information.

9.3.2. Once received, the warehouse will check the quality of the goods and confirm if they will accept the items. If the condition of goods is poor and/or received damage, we are at discretion whether to offer you a full or partial refund.

9.4. Refund for returns: From the point your return has been received, checked, and accepted by the warehouse team, we have 14 days to complete the refund in the same payment method the buyer originally paid. Returns are subject to deductions and/or additional charges.

10. DEDUCTIONS FOR CANCELLATIONS AND RETURNS

10.1. Cancellation of Orders and Returning Sheeting and Ancillary Products: The buyer should request a copy of our returns and cancellation policy from customerservice@theacrylicstore.co.uk for their review and understanding of their eligibility and our restocking charges.

11. YOUR RIGHTS TO END THE CONTRACT

11.1. You can end your contract with us: Your rights when you end the contract will depend on whether there is anything wrong with the goods you’ve bought, the goods you have purchased, how we are performing and when you decide to end the contract:

11.1.1. Cancellation policy: The buyer should request a copy of our cancellation policy for their review and understanding of our restocking charges, see clause 8.

11.1.2. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods replaced or to get some or all of your money back), see clause 14.

11.1.3. If you want to end the contract because of something we have done, see clause 11.2.

11.1.4. If you are an individual that is purchasing the goods for a purpose which is wholly or mainly outside your trade, business craft or profession (“Consumer”) and you have just changed your mind about the goods, see clause 11.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of any goods, see clause 9.

11.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (11.2.1) to (11.2.4) below the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:

11.2.1. we have told you about an error in the price or description of the goods you have ordered, and you do not wish to proceed;

11.2.2. there is a risk that supply of the goods may be significantly delayed because of events outside our control;

11.2.3. we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days: or

11.2.4. you have a legal right to end the contract because of something we have done wrong.

11.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). If you are a Consumer, you have a legal right to change your mind within 14 days and receive a refund on the goods. You do not have a right to change your mind in respect of bespoke and cut-to size goods that are made to your specifications, such as all Sunglaze and Sunpal Systems, Evolution Canopies, any cut-to size and standard sheets etc, see clause 8 and 9.

11.4. Quotations: You do not have a legal right to end the contract when we have supplied a quotation. Once a quotation has been issued, viewed, accepted, and paid for, we will not be liable for any mistakes that are later noticed by yourself on the quotation.

11.4.1. It is your responsibility as the buyer to confirm the quotation is correct and accurate to what your desired requirements are. We can alter the quotation prior to it being accepted or paid for. Although we strive to ensure every quotation is correct and precise, human errors do occur, this is the reason for the buyer to understand their requirements and confirm the quotation is correct before accepting.

11.4.2. If you notify us within 24 hours, we can put the order on hold to rectify the matter before proceeding further however, once goods have been cut or loaded onto a vehicle, we will not agree upon any changes to the contract, see clauses 6 and 8.

11.5. How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receive the goods unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

12. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

12.1. Tell us you want to end the contract. To end the contract with us, please let us know in writing at customerservice@theacrylicstore.co.uk. Please provide your name, home address, order number, details of the order and, where available, your phone number.

12.2. Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. Please email us at customerservice@theacrylicstore.co.uk to obtain authorisation to return the goods yourself in person or via a shipping method that provides tracking information, see clause 9.

12.2.1. Charges will apply for returned items that are returned with the driver after they have been dispatched. Items returned without prior authorisation being given may be rejected.

12.2.2. If you are a Consumer exercising your right to change your mind you must send off the goods within 14 days of telling us, you wish to end the contract. Goods must be returned unused, in their original packaging and in a saleable condition, see clause 9.

12.3. When we will pay the costs of return or collect the goods. We will pay the costs of return or collect the goods on our own vehicles:

12.3.1. if the goods are faulty or misdescribed; or

12.3.2. if you are ending the contract because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

13. In all other circumstances(including where you are a Consumer exercising your right to change your mind) you must pay the costs of return.

13.1. How we will refund you: We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

13.2. Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling of them and/or in accordance with our cancellation policy (see clause 8) or returns policy (see clause 9). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

13.3. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence satisfactory to us that you have sent the goods back to us. For information about how to return goods to us, see clause 9.

14. IF THERE IS A PROBLEM WITH THE GOODS

14.1. We are under a legal duty to supply goods that are in conformity with this contract. If you have any questions or complaints about the goods, please contact us immediately, within 72 hours of receiving the order. You can write to us at customerservice@theacrylicstore.co.uk

14.2. Upon delivery, you must check the quality, sizes, material etc all meet your requirements and match your invoice. Any damages or discrepancies must be reported immediately, within 72 hours of receiving the order.

14.2.1. If the item has been tampered with (cut, modified or installed) by yourself or a third party and later notify us of any damages or discrepancies, we will not be held liable and under no circumstances will we offer a replacement or refund. Prior to cutting or installation, it must be proven that there is an issue with the order.

14.3. Your obligation to return rejected goods: If you wish to exercise your legal rights to reject faulty goods, we will offer you a replacement which will be exchanged with the faulty goods. Alternatively, we may offer you a deduction to the price of the faulty goods, subject to agreement and at our discretion.

15. PRICE AND PAYMENT

15.1. Where to find the price for the goods: The price of the goods (which includes any VAT) will be quoted in British Pounds Sterling and will be indicated on the product pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 15.3 for what happens if we discover an error in the price of the goods you order.

15.2. We will pass on changes in the rate of VAT: If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

15.3. What happens if we got the price wrong: It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the goods' correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

15.4. When you must pay and how you must pay: We accept payment with those credit/debit cards shown on our website, PayPal, Clearpay and Bank Transfer. You must pay for the goods before we process any orders, cut and dispatch them.

16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

16.1. We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

16.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so: This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.

17. INFRINGEMENT OF RIGHTS

17.1. You shall indemnify us against loss, damage, costs, and expenses suffered by us or to which we may become liable as a result of any work done in accordance with your specifications which involves infringement of a patent, registered design or other right in industrial property.

18. HOW WE MAY USE YOUR PERSONAL INFORMATION

18.1. How we may use your personal information: We will only use your personal information as set out in our privacy policy shown on our website.

19. OTHER IMPORTANT TERMS

19.1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

19.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

19.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

19.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

19.5. Which laws apply to this contract and where you may bring legal proceedings: These terms are governed by English law, and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.