*Until further notice, we will not be fulfilling fabrication orders. Please contact our sales team*

Click here to view our advisory delivery schedule on our postcode map. 

THE ACRYLIC STORE

OUR TERMS & CONDITIONS

1. INTRODUCTION

1.1. Overview: These terms and conditions govern the supply of goods by Century Plastics Ltd, trading as The Acrylic Store, to you.

1.2. Importance of Review: Before placing an order with us, please carefully review these terms. They outline our responsibilities, your rights, and important information regarding our products and services.

2. ABOUT US AND CONTACT INFORMATION

2.1. Identity: We are The Acrylic Store, trading under Century Plastics Ltd, a registered company in England and Wales.

2.1.1. Company registration number is 02558642.

2.1.2. VAT number is 780467703.

2.1.3. Registered office is at 37 Broadhurst Gardens, London NW6 3QT.

2.2. Support Contact: You can reach our office team at 01143570236 or via email at customerservice@theacrylicstore.co.uk

2.3. Sales Contact: For inquiries, contact our office team at 01143570329 or email us at sales@theacrylicstore.co.uk

2.4. Communication: We will primarily communicate with you via telephone or email using the contact details provided with your order.

3. INTERPRETATION

3.1. Definitions: Various terms used in these terms and conditions are defined herein for clarity and understanding.

3.2. Writing: For the purpose of these terms, "writing" includes communication via email.

3.3. Working Days: Working days refer to Monday to Friday, excluding weekends and public holidays.

3.4. Goods: Goods refer to the products or services which we are to supply in accordance with these conditions.

4. ORDER ACCEPTANCE

4.1. Acceptance of Order: We will confirm acceptance of your order via email, initiating a contract between you and us. Payment confirmation is required for order acceptance.

4.2. Rejection of Order: We reserve the right to reject orders due to various reasons, including stock availability or pricing and description errors.

4.3. Order Number: Each accepted order will be assigned an order number for future reference.

4.4. Confirmation of Order: You will receive an email order confirmation which presents your order number. If you do not receive this confirmation within a few hours, please contact our team for support.

5. DESCRIPTION OF GOODS

5.1. Variations: Product descriptions may vary slightly from those displayed on our website. Specifications provided are approximate.

5.2. Tolerances: Cutting tolerances apply to all sheeting, with variations within specified margins. Refer to the products page on the website where this is listed.

5.3. Illustrative Purposes: Descriptions and images serve illustrative purposes only; actual products may vary in size or colour.

5.4. Brand Variability: Products may vary in brands due to supplier availability, we cannot guarantee a particular brand when your order is placed.

6. AMENDMENTS TO ORDERS

6.1. Requests for Amendments: Requests for order amendments should be made within 24 hours of order placement via email to customerservice@thepolycarbonatestore.co.uk

6.2. Limitations: Amendments cannot be made to bespoke or pre-cut items already processed by the warehouse.

7. DELIVERY AND COLLECTION

7.1. Delivery Information: Refer to our website for detailed information on our delivery service tab.

7.2. Self-Collection: Customers opting for self-collection will receive communication regarding the collection process and timing. We require a minimum of 72 hours for processing and cutting, which is subject to stock and availability.

7.3. Delivery Costs: Delivery costs are outlined on our website or can be obtained by contacting our office team.

7.4. Lead Time: We aim to deliver goods within 3–10 working days, with some regions 7-14 working days, larger orders taking up to 14 working days and fabrication items 2-4 weeks, all subject to stock and availability.

7.4.1. We strongly advise not to book jobs, builders, or labourers on site until you have received your order and it has been checked for damages and discrepancies and is in good condition.

7.5. Inspection upon Delivery: Customers must inspect goods upon delivery and report any damages or discrepancies within 72 hours to customerservice@theacrylicstore.co.uk

7.6. Damages and Discrepancies: You must send us photographic evidence of the damages to allow us to raise a replacement. If you have any discrepancies against your order e.g., missing items, received wrong colour, this must also be reported within 72 hours of receiving the delivery. If you don’t wish to have a replacement, you may opt for a partial refund.

7.7. Liability for Delivery Issues: We are not liable for delivery delays caused by events beyond our control (e.g., if a driver runs out of their driving hours, traffic, breakdown of machinery or vehicle etc.) or incorrect information provided by the customer.

7.7.1. Late Delivery: We accept no responsibility for any incurred fees for labour, late fees occurred from your customer or any other legally binding arrangements third party to us.

7.8. Goods Responsibility: Goods become the customer's responsibility upon kerbside delivery.

7.9. Ownership Transfer: Ownership of goods transfers upon full payment.

7.10. Storage: Refer to our website for detailed information on our storage tab. Where improper storage has taken place, we will not accept the goods as damaged.

7.11. Where we Deliver: We do not offer international delivery, we only offer delivery on the UK mainland.

8. IF THERE IS A PROBLEM WITH YOUR GOODS

8.1. Duty of Conformity: We are obligated to provide goods that meet the terms of this contract. For questions or complaints, contact us within 72 hours of receiving the order at customerservice@theacrylicstore.co.uk

8.2. Responsibility for Tampering: If the item is tampered with (cut, modified, or installed) before reporting damages or discrepancies, we won't be liable for replacement or refund. Prior to cutting or installation, it must be proven that there is an issue with the order.

8.3. Returning Rejected Goods: If you reject faulty goods, we offer replacements or may negotiate a deduction in price, subject to agreement and our discretion.

9. CANCELLATION POLICY

9.1. Request for Cancellation: Please request a copy of our policy. Cancellation requests should be made in writing to customerservice@theacrylicstore.co.uk

9.2. Limitations: Cancellation is not applicable to bespoke items or processed orders.

9.3. Refund Process: Refunds for cancellations will be processed within 14 days, subject to deductions and restocking charges.

10. RETURNS POLICY

10.1. Request for Returns: Please request a copy of our policy. Return requests must be made in writing to customerservice@theacrylicstore.co.uk

10.2. Eligibility: Returns are only applicable to non-bespoke items within 7 days of receipt.

10.3. Returns Process: Goods must be returned in original condition and packaging by the customer to our warehouse address for inspection.

10.4. Refund Procedure: Refunds for accepted returns will be processed within 14 days of receipt of the goods, subject to deductions and restocking charges.

11. RIGHTS TO END CONTRACT

11.1. You have the option to terminate your contract with us, with conditions based on the circumstances:

11.1.1. Cancellation: You may cancel within 24 hours of placing your order without charge. After this period, a fee may apply. Contact us for order changes.

11.1.2. Faulty Goods: If the goods are faulty or misdescribed, you may end the contract, get replacements, or receive a refund, see clause 8.

11.1.3. Our Actions: If you're ending the contract due to our actions, refer to clause 11.2.

11.1.4. Change of Mind (Consumers): If you're a Consumer and wish to return goods for reasons other than faults, see clause 10.2 for conditions.

11.2. Contract Termination: We will immediately end the contract and refund you if:

11.2.1. There's an error in the price or description of goods.

11.2.2. Supply may be significantly delayed due to external events.

11.2.3. Supply is suspended for technical reasons exceeding 30 days.

11.2.4. We've violated terms, granting you the right to end the contract.

11.3. Consumer Rights to Change Mind: Consumers have 14 days to change their mind for a refund, with exceptions for bespoke goods.

11.4. Deadline for Return: You have 14 days after receipt to return goods, unless delivered in multiple shipments.

12. ENDING THE CONTRACT WITH US

12.1. Notification: Inform us via email, providing necessary order details.

12.2. Return of Goods: You must return delivered goods. Contact us for authorisation and return in person, ensuring goods are unused and in original condition.

12.3. Return Costs: We will collect goods that are faulty or errors on our part. In all other circumstances, customers must return goods themselves.

12.4. Refund Process: We refund the purchase price, including delivery costs, via the original payment method.

12.5. Deductions: Refunds may be reduced for damaged or unusable goods.

12.6. Refund Timing: Refunds are processed within 14 days of receiving returned goods, see clause 10.4.

13. LIABILITY

13.1. Responsibility: We are responsible for foreseeable loss or damage resulting from breaches of this contract.

13.2. Exclusions: Liability exclusion does not apply to instances of negligence, fraud, or personal injury.

14. INFRINGEMENT OF RIGHTS

14.1. Indemnity: Customers indemnify us against any infringement of rights resulting from specified works.

15. PERSONAL INFORMATION

15.1. Data Usage: Personal information usage is outlined in our privacy policy.

16. PRICE AND PAYMENT

16.1. Pricing: Prices quoted are in British Pounds Sterling and inclusive of VAT.

16.2. VAT Adjustments: VAT adjustments may apply based on prevailing rates.

16.3. Pricing Errors: We reserve the right to correct pricing errors and will notify customers accordingly.

16.4. Payment Terms: Payment is required before order processing.

17. OTHER TERMS

17.1. Transfer of Agreement: We reserve the right to transfer this agreement to another organization.

17.2. Transfer Restrictions: Customer rights and obligations may not be transferred without written consent.

17.3. Enforcement: Only parties to the contract may enforce its terms.





THE ACRYLIC STORE IS A TRADING NAME OF CENTURY PLASTICS LIMITED, COMPANY NO: 2558642 © THE ACRYLIC STORE ALL RIGHTS RESERVED.